Botsburg
Refund & Cancellation Policy
Last updated 26 August 2026
Botsburg is a subscription software service. This policy explains how to cancel, when you are charged, and when you are entitled to a refund. It applies to every plan — Starter, Business, Enterprise and Custom. Marketing tiers: three-month initial term, then 30 days’ notice; the client keeps every ad account and all data.
The short version. Cancel any time from your account, in two clicks. You keep access until the end of the period you have already paid for, and you are not billed again. New subscribers get a full refund within 14 days if the service is not right for them.
Cancelling your subscription
- Cancel at any time from Account → Billing → Cancel subscription. No phone call, no email required, no retention process.
- Cancellation takes effect at the end of your current billing period. You keep full access until then.
- You will not be charged again once cancelled.
- If you would rather we cancel it for you, email support@botsburg.com and we will action it within one business day.
Billing
- Subscriptions are billed monthly in advance on the date you first subscribed.
- Prices are shown on our pricing page and are charged in the currency displayed at checkout.
- Your card statement will show BOTSBURG.
- We email a receipt for every charge. If you are not receiving them, check your spam folder and contact support.
Refunds
- 14-day money-back guarantee. If you are a new subscriber and the service is not right for you, email us within 14 days of your first charge and we will refund it in full, no questions asked.
- Billing errors. If you were charged in error, charged twice, or charged after cancelling, we refund it in full as soon as we confirm it — usually the same business day.
- Service failure. If the service is materially unavailable for an extended period, contact us and we will credit or refund the affected period.
- Part-used months. Outside the 14-day window we do not generally refund a period already begun, because access continues to the end of it. If you think your circumstances warrant an exception, write to us — we would rather resolve it directly than have you dispute a charge.
How refunds are paid
Refunds go back to the original payment method. Once we process a refund it typically appears within 5–10 business days, depending on your bank.
Before you dispute a charge
If something looks wrong on your statement, please contact us first at support@botsburg.com. We answer within one business day and can almost always resolve it faster than a bank dispute. We would much rather fix it than fight it.
Contact
Botsburg — Customer Support
Email: support@botsburg.com
Hours: Monday–Friday, 9:00–17:00 ET