Send somebody a link. They click it, they choose what to share — one browser tab, or their whole desktop — and you are on their screen, doing the thing they could not do. There is an expiry date and a time limit on every session, and it ends the moment either of you closes it. Nothing is installed on their machine and nothing stays behind afterwards.
From your dashboard, from an email, from a text message. It carries an expiry — an hour, a day — and a limit on how long the session may last once it starts.
One browser tab, or the whole desktop. They pick, not you, and they can see exactly what you can see for the entire session.
Set up their account, fix their settings, connect their store, show them where the button is. It is their machine, working normally, with your hands on it.
Either side can end it instantly, and it ends by itself at the limit. Nothing is installed, nothing remains, and there is a record of the session on both accounts.
This is how White Glove actually happens. Your specialist reaches your screen for one call and leaves you with a working business — no site visit, no shipping, no screen-sharing tool to install first.
If you have clients across the country who need walking through something, this is yours to use. Send them a link from your own Botsburg account, with your name on it.
The person you are helping does not download a tool, make an account, or find a licence key. They click a link.
An expiry on the link and a limit on the session, both set by you before it is sent. There is no such thing here as permanent access that somebody forgot about.
They watch the whole session on their own screen. There is no hidden mode, because that is how trust in a tool like this is lost.
Who joined, when, for how long, on both accounts. If a customer ever asks, the answer is on file.
Being built now. If this is the reason you would buy Botsburg, tell us and we will show you where it is.